breaking up is hard to do (from Sirius XM)

breaking up is hard to do (from Sirius XM)

Photo by Moose Photos on

let this be a cautionary tale, since I get company vehicles I received satellite radio with each new one, I was out on the road more often in the past so I signed up for XM service fulltime on my dime, however, in these pandemic daze… or days, I am not nearly out on the road so much (plus I have tons of stuff to listen to on my USB drive anywho), I got a new car (and my ex-car was passed to a new tech) so I figured I would just let my XM subscription run out by itself and not even worry about it (giving the new guy free radio for a bit), easy peasy, right? nah… not so much… I get this screaming yellow letter that my account is past due and they will continue to charge me (the credit card on file is expired), so I figure I could cancel this online… right? nope… back to screaming yellow letter, the phone number in big print should work…nope… well then, at the very very very bottom, and in ant size oompa loompa font print there is a completely different phone number for cancel requests, Stall Tactic #1 (here on out known as “ST#”), so I call the (small) number, I have to verify my entire DNA genome, twice, (I mean just an account number is not sufficient in this day and age? please…), that would be ST#2 for those keeping score @ home, call center connects, I have to verify all my info, again, twice (seriously, ST#3), guess what? their computer system is having ‘trouble’ (ST#4+), I get put on hold a few times for this, semi-robotic-non-sincere apologies are not exactly soothing my soul, not to mention that the words “I want to cancel” do not seem to penetrate into the lobe of the phone conductor, so after this myriad of delays (15 minutes in now) the clerk informs me I need to ‘take care of my balance’ for the amount my radio was being ‘used’ past the expiration date, $24.14… OK, no big deal, I’m ready to deal, seems simple? nope… I am informed that I need to pay a total of $241.64 to bring my account current (that is the yearly rate), what? but then I would be issued a credit … wait for it… “if I want to cancel”… (insert hair pulling here), so almost 30 min in @ this point and I have to pay ahead to go ahead and cancel my account, maddening, I protest, a couple more times put on hold (ST#5), finally the clerk reads me some legal mumbo jumbo and is going to take my $24.14 to bring my account current, whew, near done? right… ? nah… so I give her my credit card number, twice (of course), put on hold… she comes back, ‘I’m sorry that card is declined’ (ST#6+), this is a brandy new card, I have near perfect credit, and there is not even a balance on it… so, we go through the card number again, twice (as if you had to ask?), put on hold… and low and behold, viola! my card works, how magical… she says ‘OK, your account is current after the $241.64 charge’, what?!? now I think I understand that astronaut who put on diapers and drove across the country… so I again, reiterated irately that I wanted to “cannnnncelllll theeeeee aaaaaahhhcountttttt”, (cruising past the 40 minute mark now), ‘I understand but before I can transfer you to that department -were you able to have everything you needed done on our call today?-‘ (phone drop sound, on my end) “No, of course not, how can you even ask that question?!” ‘ok, sir, sorry for the inconvenience, please hold’… (ST#, ahh… who’s counting), another person picks up, I think you can guess what happens here, I have to give them my information… from scratch… again… I was pretty much at my end here so… the conversation went south (I am omitting a bunch of ‘put on holds’ for the sake of my sanity)…
“I want to cancel my service”
‘do you no longer have the 2017 Hyundai?’
“No, it was crashed and took both my legs with it”
(and without a hitch…)
‘so will you be getting a new vehicle?’
“No, my wheel chair does not have a radio”
‘well, I was looking through your account and it seems we can offer you 41% off for the year, that would be a credit of $120 off what you have already paid for the year’
(nearly an hour in… last nerve twitched and frazzled, but I did not use obscenities’.. I was close though… so damn close…)
and finally… finally… I get a confirmation of the cancellation… now I know what it feels like to run a marathon and break through that little tape thing @ the end and collapse in a joyous puddle of my own fluids… ok, maybe that’s a touch gross… but I digress…

I don’t support boycotts and the like… but companies should be called out for garbage like this…

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